Privacy Policy

Effective Date: May 27, 2026

At Flowptides (“we,” “us,” or “our”), we are dedicated to protecting your privacy and ensuring the highest levels of security for your data. This Privacy Policy outlines the types of information we collect when you visit or make a purchase from flowptides.com (the “Site”), how we utilize this data, and the strict technical protocols we use to safeguard your data.

By accessing or purchasing from our Site, you acknowledge and agree to the terms and practices detailed in this policy.

1. Information We Collect

To fulfill transactions and optimize your browsing experience, we collect both information you voluntarily provide and data gathered automatically.

Personal Information You Provide

We collect personal information necessary to manage accounts and process laboratory fulfillment orders:

  • Contact & Account Data: Full name, corporate or academic research affiliation (where applicable), email address, phone number, and account credentials.

  • Fulfillment Data: Billing address and shipping address.

  • Support Interactions: Content within messages, support tickets, and communication sent directly to our administrative desk.

Automatically Collected Information

When navigating our Site, we automatically log specific technical metadata regarding your device and session activity:

  • Technical Identifiers: Internet Protocol (IP) address, browser type and version, operating system, and system error logs.

  • Session Metrics: Pages viewed, time spent on individual pages, referring URLs, and shopping cart step tracking.

2. How We Use Your Information

We process your data strictly for legitimate business and regulatory purposes, including:

  • Order Fulfillment: Processing secure payments, executing shipments, and generating transactional invoices.

  • Operational Communication: Providing order confirmations, delivery updates, and technical customer support.

  • Security & Fraud Prevention: Detecting and mitigating security incidents, monitoring malicious behavior, and ensuring fraud-screening compliance.

  • Legal Compliance: Satisfying statutory bookkeeping, tax liabilities, and judicial requirements.

3. Data Protection and Financial Security

We implement rigorous technical and organizational safeguards designed to prevent unauthorized access, alteration, or exposure of your data.

Payment Processing Guidelines

Flowptides completely adheres to Payment Card Industry Data Security Standard (PCI-DSS) guidelines.

  • Zero Local Storage: We do not collect, process, or store your credit card numbers or financial credentials on our local servers.

  • Secure Routing: All payment details are passed directly via Secure Socket Layer (SSL) encryption to our authorized, secure third-party payment gateways for processing.

While we take every industrially acceptable security precaution, please be aware that no transmission method across the internet is entirely impenetrable.

4. Information Sharing and Disclosure

We respect your personal information and do not sell, rent, or lease consumer or institutional data to external third parties for marketing purposes. We only share the minimum necessary information with trusted service providers to run our operations:

  • Fulfillment Partners: Shipping and logistics couriers executing physical delivery of orders.

  • Operational Infrastructure Providers: Web hosting platforms, database managers, and administrative email service providers.

  • Legal Requirements: We may disclose your data if lawfully mandated to do so by a court order, regulation, subpoena, or to protect the absolute rights and safety of our business and community.

5. Cookies and Tracking Technologies

Our website utilizes cookies and similar tracking identifiers to establish core site operations (such as preserving items inside your shopping cart and authenticating secure logins). You can choose to completely disable or block cookies using your individual web browser preferences, though doing so may immediately break core checkout processes on the Site.

6. Strict Age and Compliance Mandate (Strictly 18+)

Flowptides distributes materials strictly intended for legitimate academic evaluation, laboratory testing, and in-vitro research workflows. Accordingly, our Site is strictly restricted to adults aged 18 or older. We do not knowingly collect, request, or maintain information from individuals under the age of 18. If we find that any data from a minor has been recorded, it will be instantly purged from our databases.

7. Data Retention and Your Privacy Rights

We preserve your personal details only for the duration required to successfully execute the operational purposes outlined in this notice or as explicitly required by federal financial, tax, and legal records laws.

Depending on your jurisdiction, you maintain specific rights over your data, which include:

  • The right to access and review the personal information we hold.

  • The right to request immediate correction or updates to incorrect personal data.

  • The right to request the complete deletion of your data (barring exceptions where data retention is legally required).

To exercise any of these rights, please communicate directly with our privacy compliance desk: info@flowptide.com.

8. Modifications to This Policy

We reserve the right to modify or adjust this Privacy Policy at any time to reflect changing technical infrastructure, security advancements, or legal adjustments. Any material revisions will be reflected instantly by an updated “Effective Date” posted at the peak of this page.

9. Contact Us

If you have any questions, compliance concerns, or data inquiries regarding this Privacy Policy, please reach out to our administrative team: